Something doesn’t work right. How do I get help?

  • Updated

In case you experience an issue while using the Atlas VPN software, please refer to our Help Center to find answers to the most common questions.

If you can not find a solution to the issue you are experiencing in our Help Center, please contact our customer care team via email at

For our premium customers, there is an option to contact our support team via live chat. For the best results, provide our support specialists with this information: 

  1. Which server are you trying to connect to? 
  2. What operating system are you using? 
  3. Screenshots of the issue/error presented.

Our support team operates 24/7 and we are always here to help!

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