We provide a strict 30-day money-back guarantee for all purchases, excluding the ones made via the Apple App Store. If you wish to claim your refund, please reach out to our support team via firstname.lastname@example.org with the following information:
- Reason for the refund request;
- The E-mail address that was used for Atlas VPN;
- User ID (can be found in the 'Account' section of the Atlas VPN application);
- If the payment was made via the Google Play Store - Order number and Google Play email address.
If the refund request is related to something that we can provide help with, our support agents will first try to assist you with the issue. Nonetheless, if the purchase was made within a 30-day period, you are fully eligible to claim it.