If your payment was made through Google Play Store or Apple App Store you can deactivate the recurring subscription by yourself. Follow these guides to cancel the recurring subscription:
If you used other payment methods, our team will help you cancel your recurring subscription and discontinue future payments. Please fill out the cancelation form.
Note: you will get a confirmation once the auto-renewal of your subscription is disabled. If you fill out the cancellation form, keep an eye on your inbox to follow the progress of the case.