How can I change my e-mail address?

  • Updated

If you want to change the email address you use for our service or delete the existing account, please contact us via live chat or email at support@atlasvpn.com and provide the following information:

  1. Registered email address.

  2. New email address.

  3. The date of your payment.

  4. Payment amount.

  5. Payment method (Google Play, Apple App Store, PayPal, Credit/debit card, CryptoCurrency).

Lastly, some additional information about the payment method is necessary in order to confirm the ownership of your account:

    • Google Play Store
      Please provide the GPA number of the purchase. You can find your GPA by signing into your Google Pay account. Once you are logged in, click Subscriptions and services, then View purchases and you will find a number that looks like this - GPA.xxxx.xxxx.xxxx.xxxxx.

    • Apple App Store
      Please provide the transaction ID from Apple App Store. Follow this guide to access your purchase history and find your transaction ID.

    • Credit/debit card
      Please provide the cardholder's name, last 4 digits, and the expiry date of the card, that was used to make the payment.

    • PayPal
      Please provide the transaction ID of the payment. You can find the transaction ID in the confirmation of your payment.

    • CryptoCurrency
      Please provide the CoinPayments ID.

Note: This information is required in order to avoid possible unauthorized changes.

 

Once our support team receives the necessary details, they will contact you to inform you that the requested changes have been successfully made!