How can I change my e-mail address?

  • Updated

If you want to change the email address you use for our service or delete the existing account, please contact us via live chat or email at support@atlasvpn.com and provide the following information.

Please note that this information is required in order to avoid possible unauthorized changes.

  1. Registered email address.
  2. The new email address which will be used to access the account.
  3. The date of your payment.
  4. Payment amount.
  5. The method which was used to make the payment (Google Play, Apple App Store, PayPal, Credit/debit card, CryptoCurrency).

Lastly, some additional information about the payment method used is necessary in order to confirm the ownership of your account:

  • For Google Play Store payments, please provide the GPA number of the purchase.
  • If you have paid via the Apple App Store, please provide the transaction ID from Apple App Store.
  • If you used a credit/debit card on our website, please provide the last 4 digits, expiry date and cardholder's name of the card, that was used to make a payment for our service.
  • For PayPal purchases on our website, please provide the transaction ID of the payment.
  • CoinPayments ID if you have used CryptoCurrency while making a purchase.

Once our support team receives the necessary details, they will contact you to inform you that the requested changes have been successfully made! 

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