The VPN connection to the Atlas VPN server can drop when leaving the app to run in the background on certain Android devices. This issue is not common, but if you experience this problem, your Android device most likely falls into one of the following categories:
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- The device has less than 3 GB of RAM.
- RAM usage on the device exceeds 80%. You can check it by looking up Memory on the device settings, although, this may be hidden behind developer settings.
- The device has less than 3 GB of RAM.
There are a couple of troubleshooting options you could try:
Changing the connection protocol
Our first suggestion is to change the connection protocol in the Atlas VPN application settings. Here is how you can do that:
1. Tap the cogwheel button at the bottom left side of the Atlas VPN app, and go to the VPN protocol.
2. Choose one of the available protocol options – IPSec/IKEv2 or WireGuard®.
WireGuard® is a registered trademark of Jason A. Donenfeld.
Disabling battery usage optimization via app settings
If the previous suggestion was not helpful, disable battery usage optimization via settings and allow background activity on your device. Try following these steps:
1. In the device Settings, go to the Apps section.
2. Find Atlas VPN in the app list and tap on it.
3. Scroll to find the Battery section and tap on it.
4. Lastly, select the option Optimized. This option will optimize the battery usage based on your usage of the Atlas VPN application.
