Why does my Android device keep disconnecting?

  • Updated

The VPN connection to the Atlas VPN server can drop when leaving the app to run in the background on certain Android devices. This issue is not common, but if you experience this problem, your Android device most likely falls into one of the following categories:

    • The device has less than 3 GB of RAM.

    • RAM usage on the device exceeds 80%. You can check it by looking up Memory on the device settings, although, this may be hidden behind developer settings.
       

There are a couple of troubleshooting options you could try:

  1. Changing the connection protocol
  2. Disabling battery usage optimization via app settings
     

Changing the connection protocol

Our first suggestion is to change the connection protocol in the Atlas VPN application settings. Here is how you can do that: 

  1. Tap the cogwheel button at the bottom left side of the Atlas VPN app, and go to the VPN protocol.
     
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  2. Choose one of the available protocol options - IPSec/IKEv2 or WireGuard®.
     
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WireGuard® is a registered trademark of Jason A. Donenfeld.

  

Disabling battery usage optimization via app settings

If the previous suggestion was not helpful, disable battery usage optimization via settings and allow background activity on your device. Try following these steps:

  1. In the device Settings, go to the Apps section.
     
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  2. Tap on Manage apps in the Apps menu.
     
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  3. Find the Atlas VPN application and tap on it.
     
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  4. Click on Battery, disable the Optimize battery usage option for the application, and/or enable the Allow background activity option. 

 

In case these steps are not helpful, please drop us an email at support@atlasvpn.com! Premium customers can also reach us via live chat by logging into the Atlas VPN account here.