Why does my Android device keep disconnecting?

  • Updated

We have recently discovered an issue where the VPN connection to an Atlas VPN server can drop when leaving the app to run in the background on certain Android devices. You may experience this problem if your Android device falls into one of the following categories:

  • The device has less than 3 GB of RAM.
  • RAM usage on the device exceeds 80%. (This can be checked by looking up Memory on the device settings, although, this may be hidden behind developer settings)

 

Our development team is currently working on optimizations to mitigate this issue, however, if you are currently experiencing this problem, you can try the following steps:

  1. In the device Settings, go to the Apps section.
  2. Find the Atlas VPN application. 
  3. Click on Battery, disable the Optimize battery usage option for the application, and/or enable the Allow background activity option. 

 

If this suggestion doesn't resolve the issue, please apply the following:

  1. While being connected to Atlas VPN, open Settings and search for Battery
  2. Locate and open Battery Usage statistics
  3. Locate the Atlas VPN application. 
  4. Disable Background app management, and then click on Battery optimization
  5. Find the Altas VPN application, click on it and please choose the Don't optimize option.
  6. Afterward, click Done.  

 

Lastly, you can try to disable battery optimizations via the Multitasking menu.

  1. Open the Atlas VPN application.
  2. Open the Multitasking menu. (It is done by swiping up and holding for a bit on most Android devices)
  3. Find the Atlas VPN application.
  4. Tap and hold on it until an additional actions menu will appear.
  5. Select Lock this app (may vary by device).

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