Application diagnostics help our customer care team to pinpoint the issue you might be facing and resolve it effectively, therefore, we might ask for them within the troubleshooting process. In this article, you can find steps for locating and retrieving diagnostic logs of the Atlas VPN application installed on your device.
Important note: these logs do not have any information about your activity online, only about the performance of the Atlas VPN application.
- To access the Atlas VPN application diagnostics, click on the Start (⊞) button on your Windows device and type in or copy the text: %localappdata%\AtlasVPN\Logs
- Once you find the diagnostics file, please send it to the live chat, or attach it to an email and send it to firstname.lastname@example.org.
Open the Atlas VPN application and tap the cogwheel button to access Settings. From there, go to the Help section and tap "Share activity log". Afterward, please send that file to email@example.com.
- Open the Atlas VPN application and tap on Settings (gear icon at the bottom bar navigation). From there, go to the Support section and tap "Support Center". Afterward, please press the "Share Activity Log" button and send that file to firstname.lastname@example.org. Please note that to do so, you would need to be logged in to the Apple Mailbox feature.