How to retrieve Atlas VPN application diagnostics?

  • Updated

Application diagnostics help our customer care team to pinpoint the issue you might be facing and resolve it effectively, therefore, we might ask for them within the troubleshooting process. In this article, you can find steps for locating and retrieving diagnostic logs of the Atlas VPN application installed on your device:

Note: these logs do not have any information about your activity online, only about the performance of the Atlas VPN application. 

 

Windows:

  1. To access the Atlas VPN application diagnostics, click on the Start (⊞) button on your Windows device and type in or copy the text: %localappdata%\AtlasVPN\Logs
     
  2. Once you find the diagnostics file, please send it to the live chat, or attach it to an email and send it to support@atlasvpn.com.

Android:

  1. Tap the cogwheel button at the bottom of the AtlasVPN app window to access Settings. There, scroll down to find the Support center and tap on it. 

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  2. Tap on Share activity log.

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  3. Afterward, please choose your preferred way to share the file and send it to support@atlasvpn.com.

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iOS:

  1. Open the Atlas VPN application and tap on Settings (gear icon at the bottom bar navigation). From there, go to the Support section and tap "Support Center".
     
  2. Afterward, please press the "Share Activity Log" button and send that file to support@atlasvpn.com. Please note that to do so, you would need to be logged in to the Apple Mailbox feature.

Linux:

  1. Copy-paste this command into the terminal and press Enter to gather the diagnostics:
    /var/log/atlasvpn/atlasvpnd.log/home/{USER}/.config/atlasvpn/atlasvpn.log
     
  2. Once you have the diagnostics file, please send it to support@atlasvpn.com or the live chat

 

In case these steps are not helpful, do not hesitate to drop us an email at support@atlasvpn.com! Premium customers can also reach us via live chat by logging into the Atlas VPN account here.