Unable to connect to VPN on macOS

  • Updated

Have you encountered issues while connecting to Atlas VPN servers on your macOS device? Try following these troubleshooting steps to solve this case:

  1. Make sure you connect to several different servers to see if the problem persists. You may also try connecting to neighboring countries.

  2. Try switching the connection protocol to the IKEv2 or WireGuard® in the Atlas VPN Advanced settings section.


  3. If you have any antivirus or firewall software on your device, please try disabling it to see if it might be interfering with your VPN connection.

  4. If the issue persists, please try connecting to a different network. You could either switch between Wi-Fi and cellular network or connect your macOS device to a mobile hotspot.

  5. You may also reinstall our application to reset the configuration.

WireGuard® is a registered trademark of Jason A. Donenfeld.

In case these steps are not helpful, do not hesitate to drop us an email at
support@atlasvpn.com! Premium customers can also reach us via live chat by logging into the Atlas VPN account here.

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