Unable to connect to VPN on Windows

  • Updated

If you are not able to connect to Atlas VPN servers via the application on your Windows device, you may take these steps to see if they resolve the issue:

  1. Try connecting to a few different servers to check if the issue persists. You could also try reaching the neighboring countries.
  2. Try changing the connection protocol either to Wireguard or IPSEC/IKEv2. To do so, click on Settings in the Atlas VPN application, scroll down to Advanced settings and choose IPSec/IKEv2 or WireGuard. You can also check the screenshot below for more detailed instructions:
  3. If you have any antivirus or firewall software on your device, please try disabling it to see if it might be interfering with your VPN connection.
  4. If still no luck, please try connecting to a different network. You could either switch between Wi-Fi and cellular network or connect your Windows device to a mobile hotspot.
  5. You may also reinstall our application to reset the configuration.

In case these steps are not helpful, reach out to our customer care team via live chat or email at support@atlasvpn.com!

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