Taking a screenshot

  • Updated

If you are having some trouble with Atlas VPN application, our customer care team might ask you for a screenshot of your problem or some parameters for them to understand the issue better. In this guide, you will find easy tutorials on how to take screenshots on:

 

Windows

To take a screenshot on a Windows device, use Snip & Sketch:

  1. Select the Start button on your device, type in Snip & Sketch, and select it from the search results.
  2. If you are using Snip & Sketch application, all you need to do is click on the New button in the top left corner of the application, and draw a rectangle over the area that you wish to take a screenshot of.
  3. After doing so, you may press the Copy button at the top right corner of the application and then simply paste it in your email or into the Live chat window.

Alternatively, you may also use the application Snipping Tool:

  1. Select the Start button on your device, type in Snipping Tool, and select it from the search results.
  2. Choose the type of snip that you wish to take by selecting Mode and choosing Free-Form, Rectangular, Window, or Full-Screen snip.
  3. After taking the snip, click on the Save button at the top of the Snipping Tool application to save the screenshot. For ease of access, we recommend saving it to your desktop.
  4. Once you have the file, you may attach it either via a live chat session to one of our agents or attach it to your email.

 

Android

To take a screenshot on your Android device, just hold both the Volume Down and Power buttons at the same time. After the confirmation notification, you can find it in your Screenshots folder. 

 

Mac

Taking a full-screen screenshot on macOS:

  1. Press Shift-Command (⌘)-3.
  2. You will find the screenshot on your desktop, which you can attach either via a live chat session with one of our agents or to an email.

Taking a screenshot of a window on macOS:

  1. Press Shift-Command(⌘)-4, which will change the pointer to a crosshair.
  2. After which press Spacebar to change it to a camera.
  3. Now move the camera over a window you wish to take a screenshot of to highlight it.
  4. To take the screenshot just click your mouse or trackpad. You may press the Esc (escape) button if you wish to cancel instead.
  5. You will find the screenshot on your desktop, which you can attach either via a live chat session with one of our agents or to an email.

 

iOS

To take a screenshot on an iPad, iPod touch, or an iPhone 8 and earlier, follow these steps:

  1. Open the application or document that you need to take a screenshot of.
  2. Press and hold the Lock button.
  3. Immediately press the Home button. After that, you may release the Lock button.

To take a screenshot on iPhone X and later:

  1. Press and hold the Lock button on the right side.
  2. Immediately press the Volume Up on the left side. After that, you may release these buttons.

To find the screenshot, you just need to head to Photos -> Albums and tap on the Screenshots folder.

 

Once you have the screenshot, you can paste it or add it as an attachment to our support team at support@atlasvpn.com.

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