Unable to connect to VPN on iOS

  • Updated

If you are not able to connect to Atlas VPN servers via the application on your iOS device, you may take these steps to see if they resolve the issue:

  1. Try connecting to a few different servers to check if the issue persists. You could also try reaching the neighboring countries.
  2. Try changing the connection protocol either to Wireguard or IPSEC/IKEv2. To do so, click on the cog icon in our application and select the VPN Protocol option. You can also refer to the screenshots below for a more detailed view:
    mceclip0.png

    mceclip1.png

  3. If you have any antivirus or firewall software on your device, please try disabling it to see if it might be interfering with your VPN connection.
  4. If still no luck, please try connecting to a different network. The easiest way to do that is to switch between cellular and Wi-Fi connections.
  5. You may also reinstall our application to reset the configuration.

In case these steps are not helpful, reach out to our customer care team via live chat or email at support@atlasvpn.com!

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