In case you notice multiple charges in your records that were made by mistake, please contact our support team and provide as much information about your payments as possible.
Here is the information that will help our support team to resolve the issue:
- Payment method (credit/debit card, PayPal, Google Play Store, etc.);
- Payment date and amount;
- Order ID or transaction number;
We might also ask you for a screenshot of the transaction. You can learn how to take a screenshot on different operating systems by looking into this article.
For any questions regarding your account, reach out to our customer care team at any time! You can start a live chat by logging into your Premium account here or drop us an email at firstname.lastname@example.org.