Connecting from a country with internet restrictions

  • Updated
Some countries have network restrictions that limit the content available online. VPN helps to bypass the restrictions, but restrictive countries often block VPN connections too. These restrictions can be found in countries like China, Russia, North Korea, Iraq, Iran, UAE, etc.

Currently, connectivity issues while connecting from UAE can be expected. Our team is already looking into the situation, and in the meantime, we are grateful for your patience.


Contents of the guide:

  1. Potential issues
  2. Troubleshooting steps



Potential issues


ISPs can detect VPN connections by tracking the IP address and finding that it belongs to a VPN provider. Then, ISPs may block the IP address, interfere with the connection, or block the ports that are used to route the VPN traffic.

VPN users from countries with internet restrictions may experience these issues:

    • Slow internet connection speed;

    • Long connection time;

    • Being unable to connect;

    • Websites/apps not loading.



Troubleshooting steps


If you tried connecting from a country with internet restrictions and encountered issues in the process, please try the following steps:

  1. Connect to a few different locations and wait up to a minute before canceling the connection.

  2. Test out different VPN connection protocols. Here you can find the steps on how to do that.
  3. Try switching the network you are connected to. If you are connected to WiFi, try a mobile hotspot, or a different WiFi network.


We are looking for ways to improve the connection from restricted countries. In the meantime, if these solutions do not work, please contact our customer support team. We appreciate your patience!


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