Connecting from a country with internet restrictions

  • Updated

Some countries have network restrictions that force ISPs (Internet Service Providers) to limit the content available online and block the VPN connections that change the location of your IP address. These restrictions can be seen in countries such as China, Russia, North Korea, Iraq, UAE, and others.

ISPs have quite a few ways of detecting VPN connections, and they may block the IP address, interfere with the connection, or block the ports that are used to route the VPN traffic. In this article we will go through the issues you could encounter while connecting from a country with restrictive internet, as well as the troubleshooting steps that can be done to remedy the situation. Let's dive in!

 

Contents of the guide:

  1. Issues that can be encountered
  2. Troubleshooting steps


Issues that can be encountered

VPN users who are located in countries with internet restrictions may experience different issues with their connection, such as:

    • Slow internet connection speeds;

    • Long connection time;

    • Being unable to connect;

    • Websites/apps not loading.

 

Troubleshooting steps

If you are connecting from a country with internet restrictions please try the following steps:

  1. Connect to a few different locations and wait up to a minute before canceling the connection.

  2. Test out different VPN connection protocols that can be changed in the Atlas VPN application settings.

    Windows
    Open the Atlas VPN app, click on Settings, navigate to the Protocols tab and choose one of the available protocols.

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    macOS
    In the Atlas VPN app, open Settings and scroll down to the Advanced settings section. You can change the protocol by choosing the options on the drop-down menu.

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    Android and iOS
    Tap the cogwheel button at the bottom left side of the Atlas VPN app, and go to the VPN protocol.

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For any help with Atlas VPN service, feel free to reach out to our support team at support@atlasvpn.com! Premium customers can also reach us via live chat by logging into the Atlas VPN account here.