Unable to make a payment

  • Updated

There might be different factors that do not allow you to complete the payment, such as being connected to a blocked VPN server while attempting a purchase, entering wrong payment details, or your browser's cache being overloaded.

If you are having an issue completing a payment, please:

  • Double-check the payment details entered to make sure they are correct.
  • Make sure that the credit card used for the payment has international transactions enabled.

In case these two possibilities are not the issue, please apply these steps:

  1. Clearing the cache of your browser. A guide on how to do so can be found here.
  2. Disabling any extensions running in your browser that might interfere with the service.
  3. Switching to a different browser.
  4. Testing out a different device to complete the payment.

If you are still having trouble completing a payment, please contact our customer care team at support@atlasvpn.com! Premium customers can also reach us out via live chat by logging into the Atlas VPN account here.

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