Have you tried using Atlas VPN, but noticed that you have no internet connection? This issue can be caused by your network settings, app interference, internet restrictions and etc. In this article, we will provide the troubleshooting steps to solve this issue. Read on!
Here are the troubleshooting steps for different operating systems:
Windows
- Try connecting to a few different servers.
- Switch the connection protocol. Here are the steps on how to do that.
- Disable interfering applications (other VPN providers, anti-virus software).
- Try a different network. For example, if you are connected using WiFi, try a mobile hotspot, or a different WiFi network.
- Disable the Kill switch feature. To do that, follow the steps in this article.
- Send the connection logs to our customer support team for more assistance. We are here 24/7!
macOS
- Try connecting to a few different servers.
- Switch the connection protocol. Here are the steps on how to do that.
- Make sure you are not connected to any other VPN services.
- Try connecting from a different network. For example, if you are connected using WiFi, try a mobile hotspot, or a different WiFi network.
- Send the connection logs to our customer support team for more assistance. We are here 24/7!
Android and iOS
- Try connecting to a few different servers.
- Switch the connection protocol. Here are the steps on how to do that.
- Make sure you are not connected to any other VPN services.
- Try connecting from a different network. For example, if you are connected using WiFi, try cellular data, or a different WiFi network.
- Send the connection logs to our customer support team for more assistance. We are here 24/7!